Shipping and Delivery Questions

 

1. What does Curatedbrands.com charge for shipping an order?
2. How long will it be before I receive my order?
3. Do you ship to addresses outside the United States?
4. Do you ship to PO boxes or Military APO/FPO addresses?
5. Can I expedite my shipping?
6. How can I contact curatedbrands.com for additional assistance?
7. What is curatedbrands.co’s Return Policy?
8. Are the shipping time-frames listed on your website guaranteed?


1. Q: What does curatedbrands.com charge for shipping an order?

A:

Standard Ground - $8.00 (5-10 Business Days)
Expedited - $25.00 (2-3 Business Days)
Express - $18.00 (3-4 Business Days)

Note: We do not take responsibility for international taxes, customs and duties. (Please note we do not take responsibility for any taxes, duties, or customs fees that may incur)

* Shipping speeds vary based on carrier transit times and do not include the time it takes to handle and pack a shipment. All expected delivery dates are provided in the checkout page. However, due to payment type, and that company's approval procedures, there can be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, APO/FPO addresses, and international orders. Please allow additional time for orders shipped to these addresses.

Return to Top


2. Q: How long will it be before I receive my order?

A: For standard shipping, you should receive your order within 4-5 business days after your order is shipped.

- Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).

Return to Top


3. Q: Do you ship to addresses outside the United States?

A: Yes, there is a fee of $20.00 to Canada, $30.00 outside the Inited States.

Note: We do not take responsibility for international taxes, customs and duties. (Please note we do not take responsibility for any taxes, duties, or customs fees that may incur)

Return to Top


4. Q: Do you ship to PO boxes or Military APO/FPO addresses?

A: Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

- Expedited shipping is not available to these address types.

Return to Top


5. Q: Can I expedite my shipping?

A: Yes, we offer multiple options upon checkout.

Return to Top


6. Q: How can I contact curatedbrands.com for additional assistance?

A: If you need help with your order please feel free to email us (sales@curatedbrands.co) and we will have a representative respond to you within 16 hours.

Return to Top


7. Q: What is curatedbrands.co’s Return Policy?

A: We're glad you asked! See our Returns Section to see the entire policy.

Return to Top


8. Q: Are the shipping time-frames listed on your website guaranteed?

A: No. curetedbrands.co strives to fulfill all the orders that we process within the same day (if order is placed before 1pm PST). However, curatedbrands cannot stand behind the quoted delivery timeframes as they are estimates and we cannot guarantee what delays may happen with the shipping carriers.

Return to Top




Returns and Exchanges Questions


1. Do you process exchanges?
2. How can I contact curatedbrands.com for additional assistance?
3. How do I return my order?
4. I returned an incorrect or personal item in error. What do I do next?
5. What if I received a damaged, defective or wrong item?


1. Q: Do you process exchanges?

A: We do accept returns and exchanges within 30 days of the date when you received the package. However, the items will be delivered to you with our special tags attached to them – once and if those tags are removed, the item cannot be returned. Once your return/exchange is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn, in the same condition it was received, and must have our special tags still intact. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For further details please read "How do I return my order?" below.

Merchandise should be returned :

  • New and unused
  • With our b-tags and designer garment tags still attached
  • With any accompanying materials that were included in the original, such as :
  • Belts and other accessories
  • Designer packaging, including: Authenticity cards,

Merchandise may not be accepted and your credit may be forfeited if tags are missing or garments are damged,

Return to Top


2. Q: How can I contact curatedbrands.com for additional assistance?

A: If you need help with your order please feel free to email us and a representative will get back to you promptly.

Return to Top


3. Q: How do I return my order?

A: All merchandise must be unworn and in the same condition it was received, with our security tag intact and untamper. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in with our Return Authorization (RA) in the packaging with it. Note: Customers are responsible for return shipping fees.

To return your order, please email us or visit us on our website curatedbrands.com/returns.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied. Refund Processing: The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your Curated Brands account (detailed above) to obtain a return authorization number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the curatedbrands customer service team at via email.

Return to Top


4. Q: I returned an incorrect or personal item in error. What do I do next?

A: We will do our best to locate this item, but curatedbrands.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

Return to Top


5. Q: What if I received a damaged, defective or wrong item?

A: Should you receive damaged, defective, or the wrong item(s), email us at sales@curatedbrands.com before you start the return process so we can help make it right.

Return to Top

 

© All prices are in USD. Copyright 2020.